I like Michael Stephens’ “Into a new world of librarianship” (although there’s some reading homework there for me). I think his point about the library is human is so valid. That’s a great drawcard in a world that is increasingly automated, and no, not all users want interaction at a face-to-face level but the 2.0 technologies allow us to meet users where they are, but still maintain that social interaction. Chip Nilges talks about collecting user intelligence, which has been done to great effect by some libraries, especially in regards to reader development, reader’s exchanging reviews, online book clubs/blogs etc.
Library 2.0 to me is about using the technologies to enhance library services and to draw users in to an active library community where the boundaries between "expert/user" are made irrelevant. It gets back to information/knowledge sharing.
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